Free shipping on all orders
Easy returns  within 30 days of delivery

At Naar Rug, we aim to provide a seamless shipping experience for our customers across the United States. Below, you’ll find the details of our shipping policy:

Shipping Coverage

  • Free Shipping: We offer free shipping on all orders within the contiguous United States.
  • Exclusions: At this time, we do not ship to Alaska, Hawaii or U.S. territories

Shipping Timeline

  • Standard shipping generally takes 1–5 business days for delivery after dispatch.
  • Oversized items or freight shipments may take additional time depending on the location and logistics provider.

For any shipping-related inquiries or concerns, please contact our support team. We’re here to assist you every step of the way!

At Naar Rug, customer satisfaction is our priority, and we want you to feel confident in your purchase. Below, you’ll find the details of our return policy to ensure a smooth and hassle-free experience.

Return Window

We accept returns within 30 days of delivery for most of our products.

Return Process

Shipping Costs: If a return shipping fee applies, the cost will be communicated during the return process.

Shipping Method: Returns can be arranged through various carriers. However, if customers choose to use a carrier other than our logistics partner, they must provide the tracking number.

For any questions or concerns about your return, please contact our customer support team. We’re here to help!

FAQs: RUG CARE & MAINTENANCE

How do I maintain the quality of my rug?

To maintain your rug, vacuum regularly (without a beater bar), rotate it every 3–6 months, protect it from prolonged sunlight exposure and address spills immediately by blotting gently. For deep cleaning, professional services are recommended.

How do I fix furniture dents on my rug?

For rugs that tolerate it, steam cleaning can lift dents. Alternatively, gently comb the area or use the edge of a coin to loosen fibers, then vacuum.

How can I prevent uneven wear on my rug?

Rotate your rug every 3–6 months to evenly distribute foot traffic and prevent uneven wear.

Is professional cleaning necessary for my Naar Rug?

While regular maintenance is sufficient for everyday care, professional cleaning is recommended for deep cleaning to avoid damage and extend the rug’s lifespan.

Can I machine wash my rug?

Yes you can machine wash the rug in cold water on a gentle cycle using a mild, bleach-free detergent. Avoid using harsh chemicals or bleach, as they can damage the fibers.

Can this rug be folded for easy storage?

Yes, this rug features a foldable design, making it convenient for easy storage and transportation.