At Naar Rug, we aim to provide a seamless shipping experience for our customers across the United States. Below, you’ll find the details of our shipping policy:
Shipping Coverage
- Free Shipping: We offer free shipping on all orders within the contiguous United States.
- Exclusions: At this time, we do not ship to Alaska, Hawaii or U.S. territories
Shipping Providers
- Our preferred shipping partners include reliable carriers for smaller packages and freight companies for oversized rugs and larger shipments.
- Rugs larger than 10x14 or orders with oversized items may require specialized freight delivery, which could take longer.
Shipping Timeline
- Standard shipping generally takes 1–5 business days for delivery after dispatch.
- Oversized items or freight shipments may take additional time depending on the location and logistics provider.
Tracking Your Order
-
Once your order is shipped, you will receive a tracking number via email.
-
Please monitor your tracking information for updates.
- If your tracking status shows “pending” or “delivered” but you have not received your package, contact us immediately.
Important Note: Any missing shipments not reported within 5 days of the delivery date shown in the tracking information will not be eligible for a refund or replacement.
Inspecting Your Order
-
Upon receiving your order, please inspect the items promptly to ensure they meet your expectations.
-
Report any issues—such as incorrect, damaged, or defective items, or missing products—to our support team as soon as possible.
- Delayed reporting may impact our ability to resolve the issue satisfactorily.
Customer Support
For any shipping-related inquiries or concerns, please contact our support team. We’re here to assist you every step of the way!