Free shipping on all orders
Easy returns  within 30 days of delivery

At Naar Rug, we aim to provide a seamless shipping experience for our customers across the United States. Below, you’ll find the details of our shipping policy:

Shipping Coverage

  • Free Shipping: We offer free shipping on all orders within the contiguous United States.
  • Exclusions: At this time, we do not ship to Alaska, Hawaii or U.S. territories

Shipping Timeline

  • Standard shipping generally takes 1–5 business days for delivery after dispatch.
  • Oversized items or freight shipments may take additional time depending on the location and logistics provider.

For any shipping-related inquiries or concerns, please contact our support team. We’re here to assist you every step of the way!

At Naar Rug, customer satisfaction is our priority, and we want you to feel confident in your purchase. Below, you’ll find the details of our return policy to ensure a smooth and hassle-free experience.

Return Window

We accept returns within 30 days of delivery for most of our products.

Return Process

Shipping Costs: If a return shipping fee applies, the cost will be communicated during the return process.

Shipping Method: Returns can be arranged through various carriers. However, if customers choose to use a carrier other than our logistics partner, they must provide the tracking number.

For any questions or concerns about your return, please contact our customer support team. We’re here to help!

FAQs: RUG CARE & MAINTENANCE

How can I prevent furniture dents on my rug?

Use furniture coasters under furniture legs to distribute weight evenly. Reposition furniture slightly on occasion to avoid long-term dents.

How do I fix furniture dents on my rug?

For rugs that tolerate it, steam cleaning can lift dents. Alternatively, gently comb the area or use the edge of a coin to loosen fibers, then vacuum.

Should I clean underneath my rug?

Yes, if you have a natural fiber rug, vacuum the area beneath it periodically to maintain cleanliness and prevent buildup.

What should I do about loose fibers or sprouts on my rug?

If sprouts or loose fibers appear, carefully snip them at surface level with scissors. Avoid pulling them out, as this could damage the rug.

Is professional cleaning necessary for my Naar Rug?

While regular maintenance is sufficient for everyday care, professional cleaning is recommended for deep cleaning to avoid damage and extend the rug’s lifespan.

How can I contact Naar Rug for additional help?

If you have specific concerns or need professional recommendations, please reach out to our customer support team for assistance.