Rug Care
How do I maintain the quality of my rug?
To maintain your rug, vacuum regularly (without a beater bar), rotate it every 3–6 months, protect it from prolonged sunlight exposure and address spills immediately by blotting gently. For deep cleaning, professional services are recommended.
Can I vacuum my rug?
Yes, you can vacuum your rug. Use a vacuum without a beater bar or raise the bar to its highest setting to avoid pulling fibers from the rug.
How can I prevent uneven wear on my rug?
Rotate your rug every 3–6 months to evenly distribute foot traffic and prevent uneven wear.
What should I do if my rug gets stained?
Blot spills immediately with a clean, white cloth and never rub. For general stains, use a mixture of room-temperature water, mild detergent and white vinegar. Apply the foam to the stain, let it sit for 20 minutes and then blot with a wet cloth.
How do I remove pet stains from my rug?
Absorb as much of the stain as possible with paper towels, then cover the area with baking soda for 10 minutes. Apply a pet stain remover as per the product's instructions, scrub lightly, let sit for 10–20 minutes and vacuum the residue.
What can I do about creases or curled corners on a new rug?
Creases and curled corners usually flatten within 2 - 3 weeks. To speed up the process:
- Roll the rug in reverse and leave it for 1 - 2 days.
- Place heavy objects on curled corners or creases.
- Lay the rug outside in sunlight for up to 2 hours.
- Use a blow dryer on medium heat (7 - 12 inches away) to gently flatten creases.
How can I prevent furniture dents on my rug?
Use furniture coasters under furniture legs to distribute weight evenly. Reposition furniture slightly on occasion to avoid long-term dents.
How do I fix furniture dents on my rug?
For rugs that tolerate it, steam cleaning can lift dents. Alternatively, gently comb the area or use the edge of a coin to loosen fibers, then vacuum.
Should I clean underneath my rug?
Yes, if you have a natural fiber rug, vacuum the area beneath it periodically to maintain cleanliness and prevent buildup.
What should I do about loose fibers or sprouts on my rug?
If sprouts or loose fibers appear, carefully snip them at surface level with scissors. Avoid pulling them out, as this could damage the rug.
Is professional cleaning necessary for my Naar Rug?
While regular maintenance is sufficient for everyday care, professional cleaning is recommended for deep cleaning to avoid damage and extend the rug’s lifespan.
Can I machine wash my rug?
Yes you can machine wash the rug in cold water on a gentle cycle using a mild, bleach-free detergent. Avoid using harsh chemicals or bleach, as they can damage the fibers.
Returns
What is Naar Rugs’ return policy?
You can return unused and undamaged items within 30 days of purchase for a full refund. We provide a prepaid shipping label for returns, and the refund will be processed within 5 - 7 business days after the item is received. Visit our Return Policy page for more details.
What are the requirements for returning an item?
- Items must be unused, undamaged, and in their original condition.
- Returns must be initiated within 30 days of purchase.
How do I initiate a return?
To initiate a return, contact our customer service team. We will provide you with a return shipping label and guide you through the process.
Who covers the return shipping cost?
We cover return shipping costs if you use the prepaid label provided by us. If you prefer to use your own shipping label, please share the tracking number with us for monitoring purposes.
When will I receive my refund?
Once your return is received and inspected, we will email you a confirmation. Refunds are processed within 5-7 business days and credited to your original payment method.
How should I package my return?
Kindly use the original packaging or a thick plastic covering to protect the rug during transit. Any damage to the returned item may impact the refund amount.
Shipping
Is there a cost involved for Shipping?
No, we provide free shipping on all orders within the United States.
Do you ship to Alaska, Hawaii, or U.S. territories?
Currently, we do not ship to Alaska, Hawaii, or U.S. territories.
Which shipping providers do you use?
We work with reliable carriers such as FedEx, UPS, and specialized freight companies
What is Naar Rugs’ shipping policy?
We offer free shipping on all orders within the contiguous United States. Delivery timelines typically range from 1 - 5 business days for standard shipping. Oversized rugs or freight shipments may take additional time. For more details, please refer to our Shipping Policy.
Are there size restrictions for shipping?
Yes, rugs larger than 10x14 or oversized items may require specialized freight shipping. Delivery times for these items may vary.
How can I track my order?
Once your order is shipped, we will send you a tracking number to monitor your shipment's progress.
Contact Us
How can I contact Naar Rug for additional help?
If you have specific concerns or need professional recommendations, please reach out to our customer support team for assistance.
Email: info@naarrug.com
Phone: +1 346-758-7529